At Varsity Jackets, we are committed to ensuring your satisfaction with our varsity jackets. Please read our Exchange & Refund Policy carefully to understand your rights and responsibilities when it comes to exchanges and refunds.
1. Exchanges
We gladly accept exchanges within 14 days from the date of purchase. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You are responsible for the return shipping costs.
To initiate an exchange, please contact our customer support at support@varsityjackets.us. Include your order number, a description of the item you wish to exchange, and the reason for the exchange. Once your request is approved, we will provide you with instructions on how to return the item.
Upon receiving the returned item and confirming its condition, we will process the exchange. If the replacement item is of higher value, you may be required to pay the price difference. If it is of lower value, we will issue a partial refund.
2. Refunds
If you are not satisfied with your purchase and would like a refund, please notify us within 30 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
To request a refund, please contact our customer support at support@varsityjackets.us. Provide your order number, a description of the item you wish to return, and the reason for the refund. Once your request is approved, we will provide you with instructions on how to return the item.
Upon receiving the returned item and confirming its condition, we will process the refund. Refunds will be issued to the original payment method, and it may take 5-10 business days for the refund to reflect in your account.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized items.
- Gift cards.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support immediately. Provide your order number and clear photos of the damaged or defective item. We will assess the issue and provide instructions for a return or exchange.
5. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping service to ensure that we receive your returned item.
If you have any questions or concerns about our Exchange & Refund Policy, please contact us at support@varsityjackets.us. We are here to assist you and ensure that you have a positive shopping experience with Varsity Jackets.